Frequently asked questions

  • What does Level 1, 2 and 3 mean?
  • Level 1 Badge

    Level 1Explorer

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    Level 1 (Explorer) courses explain the basic concepts of Professional AV (HDMI, USB‑C, Audio), Room Control & Automation and also AV‑over‑IP. We show you common use cases and applications for which we engineered our products and unique features.



    Level 1 Badge

    Level 2Associate

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    On Level 2 (Associate) we dive into the technology that makes those products and unique features work. How can USB‑C deliver video, audio, USB, wired network and power on the same cable? How can you set up LARA modules without JavaScript coding? How can you commission GVN or TPN AV‑over‑IP systems? Enroll in Level 2 courses to find out!



    Level 1 Badge

    Level 3Expert

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    And on Level 3 (Expert) we go really in‑depth. If you are someone who needs to design AV systems from scratch or your job is to be able to diagnose and fix misbehaving AV systems, then buckle up, enroll in Level 3 courses and we will give you all the tools you need.

  • How much do Lightware courses cost?
  • All Lightware Academy courses and also the in‑person courses (for example in Düsseldorf Training Center) are free of charge.
  • Is registration to Lightware Academy open to everyone?
  • Yes! At Lightware we believe in openness and sharing the knowledge.
  • For which courses can I get a Certificate?
  • Certificates are awarded for all Level 1, Level 2 and Level 3 courses in the Certification Training Track after successfully passing the quiz at the end of each course. Tutorials and Webinar archive recordings do not have a quiz and do not provide a certificate.
  • How many questions do I need to answer correctly to get my certificate?
  • You need to achieve at least 80% on the quiz to get your Certificate.
  • Where can I find and download my Certificates?
  • Certificates are automatically created as soon as you pass the quiz and you will find a 'Get Your Certificate' button in the appearing window. Later on, you can find certificates by clicking on your name in the top right corner, then select 'My Account' and then select 'Certificates'. If you are currently logged in, you can also click HERE
  • How long are my Certificates valid for?
  • Certificates are valid for 2 years from the day of issuing. After this 2-year period you will need to take the quiz again to re-gain your certification.
  • Can I download the presentation content?
  • Yes, you can donwnload the presented content in PDF below the last video lesson of each course.
  • Can I stop watching lessons and pick up where I left off at at a later time?
  • Yes, if the performance cookies are enabled then Lightware Academy will remember where you were in your lesson to the second.
  • Can I transfer my certificates to a new Email address?
  • You can change your Email address at any time in the 'My Account' section and you will keep all your progress. Certificates do not contain company information, so they do not need to be changed.
  • What are Tutorial videos?
  • Tutorial videos are short, dynamic courses explainin specific things in our Software, Products and AV Integration solutions. Tutorial videos do not have a quiz at the end and do not provide a certificate.
  • What in‑person courses are available?
  • In-person

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    We offer 2 types of in‑person courses in our Training Centers: Introduction and Master.
    1‑day long Introduction type events like 'LARA Introduction' and 'AV‑over‑IP Introduction' are designed for people who prefer experiencing first‑hand to watching online. These courses start at the very basics but still reach a high level of understanding of Room Automation and AV‑over‑IP. But they are not just about theory, we always include lots of live demonstrations too. Completing the related online Lightware Academy courses - although recommended - is not a pre‑requisite for attending. Certificates are of course handed out at the end of the event.
    1‑ or 2‑day long Master courses on the other hand focus on hands‑on experience and they build on the knowledge you gain in the online Lightware Academy courses or in the Introduction courses. During Master courses all students work with their own set of devices and complete a series of tasks, from basic to advanced ones. Master courses prepare you to be the James Bond of the AV world: the agent who can solve everything out in the field. But of course, our experienced trainers are there to guide you throughout the day(s). And at the end of the event you can obtain our ultimate certificate: the ‘Master Certificate’.

    Level 1 Badge

    Level 1 Badge

    Level 1 Badge

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We Keep

Listening

Inventing

Delivering

Going The Extra Mile

Our Mission,

has always been to deliver reliable and versatile, yet simple and consistent AV solutions that make life easier and that ensure that technology is not an obstacle but a powerful tool. We focus on customers’ needs and deliver viable solutions over expectations with an uncompromising level of customer service and support.